If you are not satisfied with your Nunatak product, either upon receipt or after use, please contact us immediately.
We offer 100% procent satisfaction guarantee on stock and custom products. Simply return unused items that do not meet your expectations, for a full refund. No hidden deductions, restocking fees or other traps. However, shipping cost may apply.
Exceptions: Some projects fall in the category best described as 'wildly unusual custom oddballs'. No returns on such. You will know if you created one of those.
WARRANTY and REPAIR
Nunatak is backing up all products for manufacturing defects, offering either free replacements or fixes. Normal wear or accidental damage are not taken care of for free. This includes zippers, see below.
We do reasonably priced repairs and alterations for the life of the product.
Zippers on insulated jackets, quilts and sleeping bags are hard to replace. Eventually these will wear out - hopefully parallel to the product's expected life span.
But if you do need a zipper replacement there are two methods; a basic job or a pro job.
The basic job is low cost and done here at the Nunatak shop. It will compromise the overall appearance and estethic, but otherwise fully restore functionality. This is often an okay solution to an already well used item.
If you desire a pro job with the zipper inserted between shell and liner like the original, we need to send the product to a third party specialized repair shop. That's how difficult this procedure is. The charge is minimum $100.
A third option for down products is to assess the quality of the old down and reuse it in a new shell.
435 260 7384
621 peacock Ln
Moab, UT 84532