We are reopening for business on Wednesday January 20th, with expected lead times of 8-10 weeks. These could go up quick, depending on the volume of incoming orders.
A cottage industry is a small scale business conducted out of someone’s home. For more than 20 years Nunatak has been a true cottage industry, but with growing demand I am often pushed to the limit of what’s possible with a small crew and limited space.
Dealing with this issue is a luxury, but it’s also a delicate balancing game with risks.
In the past I have allowed lead times to soar past eight weeks, and simply letting this adjust the incoming order volume. The lack of control with such a scenario is stressful, and customer satisfaction can reach a tipping point.
To preserve the cottage quality I am now capping incoming orders via a number of shorter closures, called Cottage Capacity and applied when a certain mass is reached. They are announced in the top banner and typically lasts under 2 weeks.
In addition to Cottage Capacity actions, we have our annual Christmas and summer holidays. The former is from mid December to mid January; the latter from mid July to mid August.
During these times ordering is disabled, but phone lines are open and emails promptly answered. When Cottage Capacity is applied we will be here working as normal and orders are shipped as completed. During Holidays some work is still done, but fewer if any orders are shipped.
435 260 7384