For the summer 2020 we will be on leave from July 15th to August 17th.
During this period you will see the following conditions:
* All products and custom options on the website are viewable.
* The shopping cart function will be disabled. No orders can be placed.
* Email and phone inquiries are welcome and will be attended to with only minor delays.
We have all seamsters/seamtresses set up to be working from home. The shop/HQ in Moab is still up and running, but staffed by 2 people only. Phone lines are open!
All down products are available for ordering.
We are experiencing supply issues with our Apex synthetic insulation, related to the pandemic. Therefore only the JMT Jacket is available.
Our regular cleaning and disinfection of surfaces and materials assures outgoing orders are as safe as possible. However, caution is advised when receiving your box.
A cottage industry is a small scale business conducted out of someone’s home. For more than 20 years Nunatak has been a true cottage industry, but with growing demand I am often pushed to the limit of what’s possible with a small crew and limited space.
Dealing with this issue is a luxury, but it’s also a delicate balancing game with risks.
In the past I have allowed lead times to soar past eight weeks, and simply letting this adjust the incoming order volume. The lack of control with such a scenario is stressful, and customer satisfaction can reach a tipping point.
To preserve the cottage quality I am now capping incoming orders via a number of shorter closures, called Cottage Capacity and applied when a certain mass is reached. They are announced in the top banner and typically lasts under 2 weeks.
In addition to Cottage Capacity actions, we have our annual Christmas and summer holidays. The former is from mid December to mid January; the latter from mid July to mid August.
During these times ordering is disabled, but phone lines are open and emails promptly answered. When Cottage Capacity is applied we will be here working as normal and orders are shipped as completed. During Holidays some work is still done, but fewer if any orders are shipped.
435 260 7384