Frequently Asked Questions

We need to talk. How do I contact Nunatak?

See bottom of this page.

----

Where's Nunatak stuff made?

In the United States, but using products from both domestic and overseas sources. Our main facility is in the small town of Moab, Utah. Some items are sewn in Seattle, Washington, however all orders ships out from Moab.

----

Lead times 

What is Lead Time?

The amount of time you will wait for a product to arrive at your home.

-

Why Lead Times?

With Nunatak you order and pay for a product not yet made. Lead Time is the number of weeks it will take before your order is produced.

-

After ordering, will I be left in the dark all these weeks regarding my orders status?

No. During the (long) process of making your product we will update you via email:

- Payment Accepted

- Order Designed

- Order Cut

- Order Sewn

- Order Finished

- Order Shipped

-

Can I change/cancel my order during the lead time waiting period?

You can change your mind until you receive the email "Order Cut". 

-

Will the lead times ever go down?

Doesn't look like it!

-

Can I pay extra to get my order through faster?

Definitely not! First come, first served.

----

Quilt Info

I want more info about your quilts

On the product pages are links to more detailed info regarding sizing and other key elements. The links are also reproduced below:

CHOOSING THE RIGHT QUILT

QUILT STRAPS AND CORDS

DESIGNING WITH DOWN

WHY OVERFILL?

----

Fabrics

I want a color I do not see. I also want inside colors to be anything but black.

We can special order a wide variety of custom colors. Black liners can be replaced with colored ones on garments only, not quilts and bags. 

-

I destroy my gear! Can we do something not in those wimpy ultralight tissue paper fabrics?

All our products, including quilts, can be custom produced using materials more durable than the ultralight specific weights shown site wide.

We stock shell options from 40d to 70d in muted colors such as Multicam, olive, black.

----

Down Insulation

What type of down do you use?

We use goose down. The fill power is 900+. All products can be selected with either treated hydrophobic down or regular pure down.

On request, the down in your product can be tracked and verified for source, fill power, oil content, etc.

-

Is your down ethically sourced?

Yes, we purchase only down certified to the international RDS Standard.

----

Synthetic Insulation 

What type of synthetic insulation do you use?

Apex by Climashield

----

Sizing

I need room! Can you make really big stuff?

All our products can be custom produced in XXL sizes, or larger. Please email or call with your special requests.

-

Do you make women's specific cuts and sizes?

Sorry, no.

-

Do you make gear for kids?

We do not make garments for kids. We can design small sleeping bags and quilts for kids on a special order basis.

----

Returns and Warranties

I got my stuff but I do not like it. What now?

Simply return the unused items that do not meet your expectations, for a full refund. No hidden deductions, restocking fees or other traps. However, return shipping cost may apply.

-

My Nunatak gear needs repairs. What now?

Nunatak is backing up all products for manufacturing defects, offering either free replacements or fixes. Normal wear or accidental damage are not taken care of for free.

We do reasonably priced repairs and alterations for the life of the product.

----

info@nunatakusa.com

435 260 7384